Conduct and Behaviour Policy

Respectful Conduct

​

SwimAway has a zero tolerance policy for any of the below behaviours. We reserve the right to refuse service to any individual acting in an inappropriate matter or displaying the behaviours outlines below.

​

1. Discriminatory language, harassment, offensive jokes, threats, or aggressive behaviour will not be tolerated and will result in forfeiture of the lesson.

2. Clients are NOT to address another client’s child regarding an issue; instead, they should address the matter with reception/management, and appropriate action will be taken.

3. Respecting the privacy and confidentiality of others is crucial. Clients must not share sensitive information or speak about other clients or staff without explicit permission.

4. Images of clients are not to be shared without prior consent from their parents or guardians.

5. Use, possession, or distribution of illegal substances is prohibited. Clients under the influence will be asked to leave.

6. Smoking and use of e-cigarettes and vapes is strictly prohibited on or in these premises. Legal requirements to engage in these behaviours states patrons must be at least 4 metres away from exit or entry to the premises.