Head over to the App Store (iOS) or Google Play Store (Android) on your mobile device. Search ‘SwimAway’ and tap ‘Download’ or ‘Install’. Once the app is installed, open it and either create a new account or log in with your existing credentials.

To create an account, open the app or the desktop portal and click on ‘Sign Up’. Fill in your details as prompted. You’ll receive a confirmation email with a verification link. Click the link to verify your account. You have now created an account and can start adding more students to your account and book classes.

Once the app is downloaded, use your existing login credentials you would use for the desktop portal and click ‘Login’. If you’ve forgotten your password, click on the ‘Forgot Password’ link to reset it. Once a new password is set up, you can login as normal.

Navigate to the ‘People’ section and click ‘View Profile’ for the student whose information you want to update. Then, click on the ‘Edit Details’ button. This will allow you to update details such as the child’s name, date of birth, or profile icon.

Go to ‘Account’ and select ‘Change Password’. Enter your old password and set a new one.

Under ‘Account’, click on ‘Contact Details’. From here, click on ‘Edit Details’ to update your address, phone number, and other contact information.

There are multiple ways to add a child to your account. • ‍From the Home Screen: Tap the round plus icon in the “People” section to quickly add a new child.‍ • While Booking a Class: When scheduling a new class, scroll to the bottom of your timetable to find the option to add a child.‍ • In the People Section: Navigate to the “People” section and select “Add Student” to create another profile.

Self-check-in becomes available shortly before the class start time and is only accessible on mobile devices. The class ready for check-in will appear at the top of your screen, next to the QR code icon. Tap the QR code icon to display your code, which you can scan at your facility to complete the check-in process.

To view progress, navigate to the ‘Progress’ tab in the navigation bar. Select the student whose progress you want to view and click on the course icon. You will see the student’s overall progression towards completing the course, displayed as a circular progress indicator around the course icon. You can also view the student’s progress towards individual achievements and download certificates for completed achievements.

To complete your very first booking, follow these steps: • Click the ‘Bookings’ button on the navigation bar and select ‘Book New Class’ to open the timetable view. • Since your student(s) don’t have any classes selected yet, click ‘Book New Class’ next to their name to open the course selector. • Choose the course you’d like your student to enroll in and click ‘Select’. The timetable will update to display available times for the chosen course. If you want to change your selection, click ‘Different Course?’. Use the day toggle to view different weekdays and apply filters to refine your options. • Once you find a suitable time, click on it to proceed. • You can add more times for this student or repeat the process for other students. • When you’re ready, click ‘Book Now’ to continue. • On the next screen, choose your start date and package, then double-check your bookings. Click ‘Confirm & Continue’ to proceed. Please note that you cannot return to this page without canceling your booking, so ensure all details are correct. • Your booking will be held for 10 minutes, during which you can add a payment method. Select your payment option (e.g., credit or debit card), enter the details, and confirm your booking. Your payment method will be saved, so you won’t have to fill in these details again. • Once you click ‘Confirm & Continue’, your booking will be finalised, and you’ll receive a confirmation email.

To change the day or time of a booking, go to the ‘Bookings’ tab or navigate to Upcoming Bookings on your home screen. Click on ‘Change Day & Time’ and select a new class time for the student. Then, follow the same steps as you would for a normal booking.

On the desktop portal, you can access more details about your booking by clicking on the three dots at the end of an upcoming booking. On mobile, tap the ‘View Details’ button to see further information. This will provide details such as the course description, room or lane information, and options to change the day or time, or cancel the lesson.

If you are unable to attend a class, locate the upcoming class you wish to cancel. Click on ‘Can’t Attend?’ and ensure you’re cancelling the correct class. Then click ‘Yes, Confirm’. If you cancel more than 2 hours before your scheduled class time you will receive a make-up voucher valid for 6 months or whilst enrolled. If you cancel within 2 hours of your class starting, you do not receive a makeup. Note: This option is for cancelling individual classes and does not mean you are cancelling your enrolment.

Makeups can only be scheduled 1 week in advance. If you book a makeup class and cannot attend, you will lose this class and not receive another makeup for it. It is recommended by staff that makeups are not booked too far in advance and are booked with certainty to avoid this.

If you have available vouchers, they will be displayed on your home screen under ‘Vouchers’ or in the ‘Voucher’ tab. Click on the active voucher on your home screen, or navigate to the ‘Vouchers’ tab to begin booking. Select ‘Book Now’ and proceed with booking a class as usual. Please note, you will not be able to use a voucher if there is an outstanding balance on your account.

You can add a payment method during your first booking process, right after selecting your start date. If you’d like to update your payment method or add one before booking, go to the Billing section in your account and click ‘Add Payment Method’. Select your preferred payment option, enter your details, and use the toggle to enable automatic payments, which will charge your card automatically for future bookings.

In your Billing section you will find all your open invoices and the option to view closed invoices. Click on ‘Make Payment’ to settle open invoices.

You cannot permanently cancel enrolment. To do this, you must email our accounts team at accounts@swimaway.com.au (accounts@swimaway.com.au) You also cannot make payments in advance.