Initial Enrolment and Pro-rata Charge

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1. Initial enrolment

   1. Enrolments are held for 48 hours from the time of booking. If the initial payment is not received within this period, the enrolment will be cancelled.

2. Class selection

   1. Class selection is based on the enrolee’s age and ability.

   2. If an enrolment is made in the incorrect class level, SwimAway staff reserve the right to adjust the enrolment to the appropriate level.

3. Pro-rata charges

   1. A pro-rata charge will be applied to your account upon initial enrolment to cover the initial weeks of lessons.

   2. Pro-rata fees will reflect the start date of your enrolment in accordance with the payment structure.

4. Enrolment fee

   1. A one-off enrolment fee per family will be applied upon the family’s first enrolment at SwimAway.

   2. Families paying pro-rata fess at the time of booking will have the enrolment fee waived.

 

Payment and Fees

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1. Fees

   1. Class fees are outlined in the ‘Welcome to Lessons’ email.

   2. All prices are in Australian Dollars (AUD) and inclusive of any applicable GST.

   3. We reserve the right to change prices at any time.

2. Payment Schedule

   1. Class fees are processed fortnightly in advance (paying for weeks 3 and 4 in advance).

   2. A list of upcoming invoice payment dates can be requested via emailing accounts@swimaway.com.au

3. Payment method

   1. All payments are processed via direct debit through Integra Pay (Pay Rix). This is a secure payment gateway, but we are not responsible for any errors or losses caused by third-party payment providers.

   2. Direct debit payment information must be entered through your online SwimAway account. 

   3. Accounts not updated with direct debit information must pay via bank transfer, or cash or card at reception. 

   4. Payments must be made on or before the due date if direct debit information is not updated.

4. Rejected payments and late fees

   1. Unsuccessful direct debit payments will incur a $10 rejection fee.

   2. Invoices not paid on, or prior to, their due date will incur a $10 late fee.

   3. Late payment fees will be applied to the account on the Tuesday proceeding the invoice date. 

5. Vouchers and Credits

   1. Vouchers can be redeemed at reception or sent to accounts@swimaway.com.au

   2. Active Kids and First Lap vouchers must be sent to accounts@swimaway.com.au to be applied to your account.

   3. All vouchers and credits need to be received no later than 12pm Friday before the next scheduled payment date.

6. Discounts and Promotions

   1. First-time clients entitled to the promotion advertised at the time will have the promotional credit applied to their SwimAway Account within 48 hours of booking the enrolment.